I often get asked what goes into a Process Definition Document (PDD). Certified Process Design Engineers (CPDE) learn that PDDs should include: Policies A process overview Roles and Responsibilities Process Maps Activities Vocabulary Policies Policies specific to a process should be included in the Process Definition Document. A policy is a formal document that describes the overall intentions and direction of a service provider, as expressed by senior management. Company policies are used to guide actions toward a specific outcome. They must be specific, measurable and underpinned by the process. Overview The overview section contains the process description, objectives, goals, owner boundaries, triggers, supplier data, inputs, high level activities, outputs, customers and metrics. Roles and Responsibilities Roles and responsibilities define and describe the active participants in the process, including the process owner, process manager, suppliers, customers and sta