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Showing posts with the label Virtual Classroom

Virtual Classroom Training Guide

I am  often asked for tips and tricks for virtual classroom success. The team at ITSM Academy has put together this guide for your viewing and downloading pleasure... I hope it helps (and that you get to use it soon!)   Download the .pdf

IT's impact on the employee and customer experiences during COVID-19 (and beyond)

Originally posted on tsoshop.co.uk, AXELOS Global Best Practice Blog , July 2020 and written by Rae Ann Bruno , President of Business Solutions Training, Inc (BST) As it became evident that sheltering was going to be a requirement during COVID, things changed drastically and quickly for organizations. The workforce became remote virtually overnight. Information technology (IT) was suddenly 'at the table' with the business decision makers - some for the first time - to help organizations set-up a remote workforce and service their external customers. What IT accomplished for their organizations, demonstrates the value of the ITIL 4 guiding principles and a focus on the employee and customer experiences. According to PRINCE2 , a project is 'a temporary organization that is created for the purpose of delivering one or more business products according to an agreed business case.' Project managers are empowered to chair the project team and direct them toward successf

Virtual Classrooms WORK for YOU - the LEARNER!

Considering an Instructor-Led Virtual Classroom for your next class?  Online Instructor-Led Virtual Classrooms allow YOU the learner to immerse in material that is presented in a fun, practical manner. Try it! I promise you won’t be disappointed.  Virtual Classrooms are available for Certification and Non-Certification courses including: Agile Service Management   DevOps ITIL CX and XLA Training Value Stream Mapping (VSM) This is NOT a Webinar! This is NOT an e-learning self-paced computerized course.  You are not on your own!  Instructor-Led Virtual Classrooms Allow YOU to :  Learn online with a live experienced instructor. Interact in group discussions and activities with others in the class. Engage your instructor with ongoing Q and A throughout. Listen to or share real-world examples. Participate in analyzing sample exam questions with the instructor.  Collaborate with chat, open mic, polls, and other interactive tools – VOIP or phone!  Learn f