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Showing posts with the label Cultural change

How to Move and SHIFT the CULTURE!

There are three core frameworks that can help us to shift the way we think, do work, and ultimately shape the behaviors and values that are the heartbeat of our organizations - CULTURE! Each of these models can be used to identify, analyze, and move an organization to new heights, new ways of collaborating and increasing speed and value for service consumers. Models for learning how to "Shift the Culture!” Erickson Model – Identifies the stages of psychosocial development  The Erickson Model helps as a starting point for “Where are we now?”. Westrum Model – Focus here is on the organizational types :  - Pathological  - Bureaucratic  - Generative  The Westrum Model helps providers get detail on the behaviors within their organization and teams.  Laloux’s Culture Model – Frederic Laloux’s model provides a clear picture of how culture may evolve in an organization. Laloux expands the concepts of the two previous models. The model comes f

Culture Hack Required!

The risk is below the water and we are headed right towards it. Organizational Transformations, Business Transformations and IT Transformations are all at their very core really CULTURE Transformations!  Ok friends, I’ve loaded this one up. For a deeper dive into some of the topics addressed in this blog, be sure to click on the embedded­­ links provided. Culture must be considered to Drive Stakeholder Value - This is POWERFUL! Think about how a culture shift  enables the following: Mapping the customer journey with all touchpoints and interactions. You can potentially map the customer journey and map the stakeholder’s roles and responsibilities brilliantly, but what about the cultural shift to enable these stakeholders? Without it we will likely fall short of our goals. If we have any hope of converting demand into value via IT-enabled services – culture is key!  Properly designing XLAs , SLAs and meaningful measurement models.  Without culture, the risk is high t

Why We Must Transcend Silos

Survival - For a service provider to survive in today’s fast-paced delivery environment they will likely need to move away from old ways of doing things. We hear things like; "Terms matter", "Shift your thinking!" or "Shift the focus!" and "CHANGE the CULTURE!".  It is becoming more evident than ever that our organizational structure including silos could be an impediment. Structure – An organization’s structure impacts how work gets done. Structure influences the actual product and service architecture. Some organizational structures even have siloed within silos.  Structure matters. Silos can fracture the velocity of delivery and the quality of what is delivered. We can transcend silos!  ITIL 4 Foundation or the new DevOps Leader  certification classes are a good place to start learning new and better ways for the conversion of demand to value for service providers. Considerations for Transcending Silos Measurement – High performin

A Dash of Neuroscience – DevOps Leaders Listen Up!

As leaders, we need to understand the people that we are leading.   It is critical to understand that this is a new world and if we are to lead the global enterprise into a successful future, we need to understand the strategic, tactical, and operational objectives of our organization and also that we must have a passion for learning. “A Dash of Neuroscience“ is one of many topics introduced by the DevOps Institute for the newly updated DevOpsLeader course .   This information is taken from that course and is just a smattering of what you will learn as you prepare for your certification. Learn how to optimize speed to value as a DevOps Leader.   Live in a perpetual world of learning Many people feel their brains limit their potential and prevent them from learning.   However, learning can change our brains in terms of function, connectivity, and structure.   Our brain shapes our learning but learning shapes our brain, and research has shown that simply knowing about brain pla

Keeping the Momentum Going

The Continual Service Improvement publication describes the Continual Service Improvement model. One of the questions asked in this model is “How do we keep the momentum going?” This question becomes especially important when your ITSM implementation efforts have been in place for a significant amount of time. The question then becomes more one of “How do we stop from losing the momentum and effort invested up to this point?” Or perhaps “How do we avoid from returning to the old ways?” For all our efforts to become efficient, effective and economical there is a potential danger that we will fall into comfortable, yet poor habits. So how do we ensure that we do not fall into bad habits such as taking shortcuts, pushing aside process, and just “getting things done” instead of following established methods and processes and doing proper planning? We must begin by being confident in the strides we have made to this point. If we have followed the Continuous Improvement Model faithfully