It’s that time of year where the kids are heading back to school, the seasons are about to change and YESSS it’s time for FOOTBALL!!!! The other night I was watching the HBO series NFL Hard Knocks about the Los Angeles Rams training camp and it dawned on me how much a football organization is like an ITSM organization and how they can incorporate the 12 Agile principles into their game plans.  I know your saying, what?? But hear me out and let me explain: Our highest priority is to satisfy the customer. Ultimately this means to win the Super Bowl, but we have to win each week against a different opponent, with different circumstances at each game. Weather, crowds, injuries all have to be adapted to. We have to welcome changes, even late in the game.   Some changes might not be so welcome but we have to be agile and adapt to whatever circumstances arise during game day. This may mean dealing with something bad or some opportunity presented to you during the game.   (Respond to

I recently had the chance to encounter a very telling situation about the modern world. A presenter was talking about how the college age generation (the future employees of IT and business) was moving away from what he called “old style web pages”. That is full web sites and pages overloaded with content and information that requires someone to commit time to actually “reading”. The preferred communication approach for the upcoming generations is rather the “text” or “tweet”—140 or so characters of information or knowledge spun into the universe as snippets of data, information, knowledge and wisdom. Older generations are capable of producing such ‘text bites” of knowledge, but generally see them as links or parts of a much bigger activity called a conversation. For the future those “texts” and “tweets” will be the whole conversation or story: beginning, middle and end in 140 characters or less. It brought to mind the importance of coupling existing knowledge management with new or