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The Best of Service Strategy, Part 3

The Fundamentals of Portfolio Management Originally Published June 14, 2011 IT must begin to align with drivers of business value other than just managing infrastructure and applications. In order for IT to organize its activities around business objectives, the organization must link to business processes and services, not just observe them. IT leadership must engage in a meaningful dialogue with line-of-business owners and communicate in terms of desired outcomes. We have to become a Business & Service oriented organization. The transition from managing infrastructure to managing services is a fundamental cultural shift for many organizations. Managing infrastructure requires a focus on component operational availability, while managing services centers on customers and business needs. In order for us to link service assets to business services we must first begin to develop a portfolio of services using the following work methods. Define: Begin by collecting informatio...