In years past you had to have some years behind you so that you could talk about the good old days. Conversations would start with statements like “Remember when…?” Today when a conversation starts with those words it could be a young person talking about how they did things last year or last month vs. how they go about their day to day activities today. Things are changing so fast! How does this affect educating and training learners and what needs to be tracked and recorded? Certainly, not the same as it was a decade ago. A recent solicitation stated “ Use of ed tech is skyrocketing, students on campus tote several devices each, but service needs range from high tech (wifi, connected classroom) to mundane (rat in the cafeteria, dorm toilet won't flush). All those needs have to be logged, serviced, tracked, reported on - hence the high demands on the platform used”. Opportunity for bigger, better and more te...