Every successful organization knows that survival in today’s fast-moving digital landscape requires more than keeping the lights on. It demands a culture of learning and continual improvement . That’s where ITIL 4 comes in. The ITIL 4 Qualification Scheme offers advanced streams for professional growth: The ITIL Managing Professional The ITIL Strategic Leader At the intersection of both sits one universal module: Direct, Plan and Improve (DPI). Its inclusion in both streams underscores just how critical it is for building organizations that don’t just operate, but evolve and thrive. ITIL DPI provides individuals with the real-world skills necessary to create a learning and improving IT organization. This class will focus on working holistically and aligns with principles from Agile, Lean, and Continuous Delivery optimization. Leaders, practitioners, and all service management professionals understand that strategy is key and will walk away with a strong and ...

These “Three Golden Keys” are powerful! They can unlock the power of your ITIL 4  Qualification and will accelerate your journey in the right direction as you achieve one goal after another! Believe in Challenging the Status Quo With ITIL 4  Get out of the box. It is a new world. Leaders and teams will succeed by creating an environment to challenge the status quo. You are free, to give yourself permission to question the status quo of your organization and invite others to join you. We must stop doing the same thing over and over again and yet expect a different result. Use the idea of a Service Value System, Value Streams, and the four dimensions and apply the ITIL Guiding Principles as you “Challenge The Status Quo”. Real change begins with YOU!  Keep The Momentum Going!  Getting your ITIL 4 Qualification is a huge milestone in your learning and career path. Once there, the real journey begins. Be sure to get the most value from your accomplis...

What is an ITIL Expert?  An evangelist?  A champion?  A coach? D.    All of the Above .  Holding the ITIL Expert designation (or being an expert in ITIL) means that an individual has a broad and balanced understanding of ITIL concepts and is able to effectively apply and integrate that knowledge to the benefit of an organization. So, what happens when ITIL evolves? ITIL 4 has been introduced and now it’s time for ITIL Experts to evolve their knowledge as well. But that doesn’t mean simply expanding their knowledge of ITIL. ITIL 4 provides the guidance organizations need to address changing service management challenges and to utilize the potential of modern technology. This includes integrating Agile, Lean and DevOps concepts and understanding how these concepts influence new ways of thinking and working. So how do we bring these concepts together? Agile Service Management describes how to adapt Agile and Scrum values and practices to IT...