Recently, I am hearing things like  “We are the World Leader for Value Stream Mapping”   from vendors and managed service providers alike.  Why? I thought. Value Stream Mapping (VSM) was originally introduced in 1996.  Why is this becoming such a hot item again now?   Other tag lines and mantras that you are likely to hear are things like:      Experience Management is an Evolution Speed to Value not Time to Market Without continuous flow, continuous integration               Continuous Delivery are just an aspire! From Milestones To a Continuous Quality Assurance Flow Shift Left, and    Green to Green Every IT executive, manager, or practitioner can surely add to this list. I thought about these and other new ways of thinking and realized we are moving beyond Digital Transformations and understood that true success for any delivery cycle will require Flow Engineering. Without continuous flow service providers are likely not going to be able to meet business and customer requirements

I'm working with some of the ITSM Academy folks today, and I realized just how many "assets" they have for you around ITIL 4 ( as well as #Agile #DevOps #XLA #VSM #SRE and #ITSM) .  As Lisa and team always say, "Not ready for training just yet? Please use us as your resource." So I want to do a quick recap of some of the assets available to you, before (and after!) you become Academy Alumni... BLOGS: This one is a little self-serving, but there are TONS of blogs on here - since 2019 all of the ITIL blog posts have been about ITIL 4 - 🦩  LINK  🦩 POST: A business strategy, a digital strategy and an IT strategy walk into the bar and… Oh, wait they can't because of COVID-19. Now what? 🦩  LINK  🦩 WEBINARS: Since 2007, the Academy has hosted monthly “no selling allowed” webinars 🦩  See Archive  🦩 ITIL 4 GUIDING PRINCIPLES POSTER: And the best part, they made it small enough to print for your home office! 🦩  LINK  🦩  WHATIS...?: So the ladies got Serious wi