Value Lean starts with a defining value precisely from the perspective of the customer in the relationship to the features and characteristics of the organization’s product (goods or services) and other critical attributes. Value Stream A value stream contains all of the activities required to create customer value for a service product or family of products. This would include all of the processes needed from designing the product, building, testing, releasing and deploying it into the live environment, being able to support the use of the product by your customer and finally being able to improve it to meet the customers changing requirements over the lifetime of the product. Lean organizations wisely distinguish their value streams and arrange their operations to maximize the value created for the customer and minimize the waste in these processes. Flow and Pull Make the remaining value–creating steps flow. Lean organizations will seek to maximize the flow of materials, resource...