Service Management Best Practice is as relevant today as it was a decade ago. Some would argue that it is even more relevant. Increase in demand, dynamic requirements and varied silo’s and cultures within an organization demand some semblance of management control. Failure to do so results in just that …..“Failure”. Following ITIL Best Practice allows service providers to align IT with the changing business requirements. Sounds Great! What does that mean exactly? Business requirements are consistently evolving and changing. This creates a DEMAND that generates a workload for capacity. The service provider must anticipate this demand and gear their service assets accordingly or consumers will not receive the value that they have paid for and expect. We can anticipate demand by monitoring and measuring specified patterns of business activity and then adjust accordingly. Think of a NEST thermostat. A NEST thermostat learns what temperature you like by learning