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Showing posts with the label ITIL Practitioner Guidance

The ITIL Practitioner – Relevant and Required Today

What are the challenges that every CIO, CEO or service provider faces? EVERY Service provider today must move BIGGER, BETTER, MORE… FASTER than ever before and do it at the LOWEST COST possible! We used to speak about the rate of change and yes that is still increasing. The rate of change is only one of many aspects that present challenges that must be considered, others include: Dynamic Business Requirements - We do not even get started with the deployment and the requirements are changing. This can no longer be an excuse for overruns. The service provider must expect this and have the people, process and technology in place to respond quickly to these expected changes. Transformational Change – A transformational change is designed to be organization-wide and is enacted over a period. Transformational change and this culture shift will result from a change in the underlying strategy and processes. This includes strategic transformations for DevOps initiatives, Agile or the...

The Role of Process Practitioner

The role of the Process Practitioner is by far one of the most critical, and is sometimes overlooked in lieu of others such as Process Managers and Process Owners.  Don’t misunderstand, Managers and Owners are important and are key success factors, but the Process Practitioner role is where the rubber meets the road.  This is the role assigned to individuals who will be performing the work on a day to day basis.  ITIL has always emphasized the need for clearly defined roles for Process Owners and Process Managers. ITIL also speaks to the role of Service Owner, an individual who is accountable for and represents the end-to-end service.   Within each process, there may also be roles that are designed to carry out certain process activities … these are the “Practitioners”. Without this role and skill set everything else becomes a moot point. Successful service management dictates that specific individuals are assigned to specific roles with spec...