Skip to main content

Posts

Showing posts with the label Needs Assessments

Conducting a Needs Assessment

In order for IT organizations to be successful, we must align ourselves with our business partners. Business and customer requirements must drive service and process continual improvement activities. As a service provider, we must ask ourselves if we really understand our customer’s needs and expectations. When was the last time we checked with our business to determime if we are delivering value? When was the last time you asked the business, “How are we doing”? One of the gathering techniques we learn in the Certified Process Design Engineering (CPDE) course is how to conduct a needs assessment. Here are the steps for conducting a successful assessment: 2 to 4 weeks prior to the assessment: Establish a high-level interview schedule Identify interview participants Develop a detailed interview schedule Contact each participant to determine availability Develop a list of interview questions/solicit feedback Refine your list of interview questions  1 to 2 weeks prior to the ass