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Showing posts with the label Knowledge Base

Knowledge Management and Social Networking

My students often ask about new advances in Knowledge Management. While Knowledge Management is not a new topic, it seems that there are still many challenges in implementing and managing this important process. I was discussing this topic with an academic colleague last week, Dr. Stuart Diaz Galup of Florida Atlantic University. He explained that "Knowledge Management" is often confused with "Information Management". I thought that was a very astute observation. According to ITIL V3, "information" puts data in context; "knowledge" adds experience, ideas, insights and value to information. So how can organizations evolve into managing "knowledge" instead of "information? Dr. Galup's observation brought me back to thinking about social networking and Knowledge Management. The introduction and acceptance of Wikis ( wikipedia ) has encouraged collaborative knowledge in that individuals can contribute their expertise to create or u