What if we did not build an operational support system to meet current business requirements? That might sound a bit outrageous and contradictory to everything we have learned. If you are a service provider than you are aware that what we consider premium service support today could be accepted as the norm and sometimes can be outdated before it becomes a reality. The key to sustaining underpinning operations for any industry is in the constructs of the system. If we build a system to provide what the customer and business outcomes require now then that is what we will have. The likelihood is that we will have a system that provides for a service that will render itself less than optimized in a shorter time than we would like to think. What is required is an operational support system that can deliver fast but also one that is able to shift, bend and weave with the ever-changing environment and outcomes that it supports. We need a growing liv...