The people factor and your ability to absorb change could and does make all the difference for IT service providers.  Most IT practitioners will agree that “change” requires some organizational change management.  Organizational Change Management (OCM) is the process of preparing, motivating and equipping people to meet new business challenges.  Conflict can be looked upon as good!  Embrace conflict don’t ignore or avoid it because it is necessary to listen to conflicting opinions that may not have been considered.  Learning to use different conflict modes helps to move forward and increase engagement that could make your organizational change a success. The   Thomas-Kilmann Conflict Mode Instrument   is a tool for helping people understand how different conflict-handling styles affect interpersonal and group dynamics and for empowering them to choose the appropriate style for any situation.  I was studying this in preparation   for an “O...