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Showing posts with the label Function

Change Management People

“Those Change Management people make my life so difficult sometimes!” I heard this from one of my students the other day. In this person’s organization they have made a common error. They have confused the process of Change Management with the Service Desk, Technical, Operations and Application Management functions. In other words the people who use the Change Management (and other processes) have become the same as the process itself. This is an often misconstrued and misinterpreted idea. We must remember that ITIL makes a distinction between Functions (groups of people who use processes to complete similar types of work) and Processes (sets of activities used to complete various types of work). I like to remind my learners that Functions use Processes (or people do activities). Functions are not Processes and Processes are not Functions. There may be groups of people or work teams who use a process as their main tool. As an example, the Release Implementation Team could use Re...