There are high performing organizations in the world that are exceeding speed to value, safety, and reliability expectations and they are provisioning co-created services fast .  Not there?! That is ok, you are not alone. I think that we all agree that we must at least be on that journey. Service providers should be capable of generating and sustaining relentless improvement with high velocity for the conversion of demand to consumer value. The ITIL 4 High Velocity IT (HVIT) certification  course explores the ways in which digital organizations function in high-velocity environments. We must move fast, and we have to do the right things fast. Velocity not only refers to speed but also to direction! Understanding these operating models helps practitioners, leaders, and organizations to improve and succeed. The ITIL 4  High Velocity IT   module and certification course  incorporate known and working practices  that focus on the rapid delivery of products and services  such as Ag

T’was a month before Christmas on the pipeline, not a heart was beating not even mine. For the product owner there is work to be “DONE”, so into the “Sprint Log” the work has begun! ­­­­ On Dasher! On Prancer (Development Deer) - QA and Security, they are all here. Red hats worn by all and only one “White”; The teams almost ready, so don’t you fright. When what to my wondering eyes should appear, a massive build from the Ops Engineer! This today, that tomorrow, “Fail Fast” and learn there is no sorrow! Ho Ho Ho! A jolly Scrum Master appears; impediments removed we all give a cheer! Ops leads the way with their nose shining bright; we are agile and fast and we’re out of site! Off with a flash, then “deer-to-deer” review”; here comes the surprise, it's coming to YOU. We stand all amazed and straight is our gaze.  The Christmas tree stands all tall and bright; its branches are massive and covered with lights!  On top is a star that streams long bright bars

Although Agile, DevOps and automation for Continuous Delivery (CD) techniques are on the rise, service providers are still at risk for not having the necessary velocity to meet demand.  In the same way that we recognize that we can NOT silo our IT teams, we must also recognize that as providers of services we must not silo our processes. ITSM processes, including Event Monitoring, Problem Management, Release and Deployment Management, Test and more, are not going away. The integration of ITSM process must be considered throughout the entire value stream and CD pipeline.  None more so than “Change Management”.  Certainly the need for Change Management is increasing not decreasing. What must go away are over engineered, bureaucratic and outdated process activities.  We must begin to radically rethink the way we incorporate change into the CD pipeline.  Our mission overall is to deliver a “Quality” product or service. Ok then, what is “Quality”?  Quality not only infers that the

A developer recently asked me “What is the real difference between Cadence and Velocity?   Aren’t they both just talking about speed?”   Hmmm…  Good Questions. Cadence Generally thinking cadence can be tied to rhythm.  One thing to remember is that the DevOps value stream is much broader in scope than just Dev and Ops.  So what are we looking at here?  The rhythm of code integration, and how we align with that things like integrated testing?  Yes, but also consider that the code development integration and deployment has to be in rhythm with the demand that is coming from your Customer and Business side.  If we are not in sync or have the same cadence as the business demand all other measurements may not be beneficial.     Alright, now let’s consider that your design and development teams work diligently to implement Agile Software Development principles to align and sync with the business.  If the cadence in test and deployment is not in sync then you have a potential bottlen