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Showing posts with the label Evaluation Report

Undervalued Evaluation

I have been reading Service Transition and am struck again that one of the most undervalued processes is Evaluation. The purpose of Evaluation is to provide a consistent and standardized method for determining the performance of a service change. The actual performance of a change is assessed against its predicted performance. Any detected can therefore be understood and managed. One of the goals of Evaluation is to provide effective and accurate information to Change Management. The objective is to: Evaluate the intended effects of a service change as well as the unintended effects of the change. For example, does the change meet the requirements agreed to in Service Design? Does this change have any negative effects on availability, capacity, etc…? Provide good quality outputs from the evaluation process so that Change Management can asses whether a service change is to be approved or not. Triggers for the Evaluation Process: Request for Evaluation from the Service Tr