From an operational perspective, we are primarily interested in the overall management of applications as part of IT services. These can be developed in-house or purchased off the self from third party developers. Because of our operational point of view, and the focus on ensuring these services/applications are delivered with both utility and warranty, we look at their support from a more holistic approach and use what is referred to as the “Application Management Lifecycle”. It sequences through six stages or steps which are: Requirements, Design, Build, Deploy, Operate and Optimize. Requirements: Requirements for new applications are garnered, based on business/customer needs and takes place primarily during services design. There are six types of requirements for any application Functional requirements Manageability requirements Usability requirements Architectural requirements Interface requirements Service Level requirements Design: At this point the requ