Guest host post by Lisa Schwartz , ITSM Academy Founder and Chief Experience Officer Many years ago, I attended a presentation at an itSMF conference where the speaker introduced the audience to the mantra; Discuss, Decide, Champion. It's a decisive approach to building a healthy culture. Culture is more than a buzzword—it's the essence of how we interact, work, and live together. At the heart of a thriving culture is a simple yet powerful mantra: discuss, decide, champion. This approach fosters open communication, decisive action, and unwavering support for shared goals. It is a powerful tool for promoting positivity and discouraging negativity. Discuss: The Foundation of Understanding Every strong culture begins with open dialogue. Discussing ideas, challenges, and solutions openly and honestly allows for a diversity of perspectives. It's through these discussions that we gain a deeper understanding of each other's viewpoints, fostering empathy and collaboration. By...

I recently attended a great opportunity to connect, learn and grow at the itSMF USA Fusion 10 Conference in Louisville, Kentucky. It was a wonderful chance to see old friends and acquaintances, to meet and make new friends and learn from some of the most articulate and impressive speakers on ITSM and ITIL available in the industry. I came away with some key points that I thought I would share with you so you can also gain the benefit and value of the data, information, knowledge and wisdom presented at the Conference. Here are my key take0aways: Service Management is alive and well. A new wave of users and supporters has emerged and were present at the show. I saw and met so many new people. I was impressed that ITSM and ITIL has not simply remained in the hands of a core group of users but has found continued life among new industries and implementers. ITSM and ITIL seem to be growing especially among colleges and university IT departments and in the medical and scientif...