In the Strategy stage of the Service Lifecycle there are several questions an IT service provider must ask in order to determine the services they should be delivering, whom they should be delivering them to and is value creation and capture possible. They are: What is our business? Who is our customer? What does the customer value? Who depends on our services? How do they use our services Why are they valuable to them? Given the answer to those questions, the service provider can then determine the types of services to be delivered, resources needed and what risks and constraints need to be identified and managed. There are three types of services the provider will have to consider, supporting services, internal customer facing and external customer facing services. Services whether internal or external are further broken down as core, enabling or enhancing. Here we will be looking at supporting, internal and external facing services. Supporting Services: A serv