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Showing posts with the label Systems Thinking

The EVOLUTION of the ENGINEER – Site Reliability Engineers

ALL CALL SREs REQUIRED!  Let’s take a walk down to the ocean and while you consider the opportunity, benefits, and $$$, think about dipping your toe in. Let’s explore Reliability, Site Reliability, and the Site Reliability Engineer .  No doubt the world is evolving. People are evolving and tech is evolving. Business and customer requirements are evolving. The evolution of systems requires the evolution of engineers. Nature and pandemics put undue stress on our resources! In comes the Certified Site Reliability Engineer .  "Urgent, Urgent, Urgent… All hands on deck!",  is a call that practitioners, managers, and organizations do not want to hear and recognize must stop! Reliability – At a minimum, we recognize that the delivery of service is not dependent solely on the quality of the product itself and the goal is not that the products or service merely be deployed. A service must be operated and sustained over a period. How long? For the life of the service.

Work Holistically

I TSM best practice frequently suggests working holistically.   This is particularly true when defining a strategy and architecting a design solution but when you think about it, this holistic viewpoint should permeate every investment, improvement, and action in the entire value stream from thought to end of life for every service or product deployed. At a high-level thinking holistically involves looking at things from a people process technology perspective but cannot leave out our partners and suppliers.  No service, process, or functional team stands alone.   Changing one element of a complex system will impact others.  This is a real challenge because no one team can know everything about all aspects of the system.  Therefore, working holistically requires a balance between specialization (functions and departments) and the coordination of complex integrated process activities.  It is only then do we get a clear picture of the lifecycle of a service and any hope of managing