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Take Your &!#$ Exam

By Donna Knapp You have signed up for a certification class. What that tells us is that you want to pass the exam. But first, you have to take the exam. Here are a few things that we know. The most successful people are those who take the exam within the first 10 days after the class. Once upon a time students took their exam at the end of class or at the end of a semester. They knew ahead of time when they were going to have to take the exam and prepared accordingly. Today, courses often come with vouchers that enable learners to take the exam at a date and time of their choosing. There are pros and cons to this. A pro is that if you are a night owl and want to take your exam at 2 a.m., you can. A BIG con is that you can put off taking the exam. What we see statistically is that the further away from the end of class we get, the lower the scores, and the less likely it is that people will ever take the exam at all. You are never in the zone more than you are in the days immediately f

Study Smarter, Not Harder

By Donna Knapp You have signed up for a certification class. What that tells us is that you want to pass the exam. But first, you have to study for the exam. Here are a few strategies you can use to stay calm and focused and build the confidence needed to crush that exam. 1. Prepare for class In a perfect world, you start preparing to take the exam before you enter the classroom. For each of our certification classes we provide pre-class assignments that are designed to introduce many of the key vocabulary terms and concepts you need to know for the exam. Completing these assignments will enable you to become familiar with the content, making it easier to follow along and participate in class. You will also be more likely to remember and retain the information as it will be reinforced in class. We also encourage you to block out time on your calendar for 1 to 2 hours of homework, in addition to the class itself. This time before or after class each day is essential to reinforc

ITSM, ITIL and DevOps – an education process

Originally posted on The AXELOS Blog - by @itsm_Donna In IT service management (ITSM) education is critical: it helps organizations get a shared understanding of terms and concepts and a proven body of knowledge such as ITIL® . The IT industry is rife with buzzwords carrying varied interpretations, so education helps get everyone on the same page. But while ITSM professionals may well understand the “what?” and “why? – for example why to minimize risk or restore services ASAP – today it’s the how that needs to evolve and change. And while there is always value in education, achieving certification creates a different level of engagement: people get involved and – critically – seek to understand. Getting certified allows you to represent your competence and understanding of the concepts you’ve learned. After that, you need to get out there and apply them to benefit your organization and add to your credibility and your baseline of experience. Today’s hiring managers are looking for th

ITIL Certification Builds IT Workers' Skills in Economic Downturn

By: George Spafford The news is full of failing companies and lost jobs, and the IT job market has not been spared the current economic recession. It is a worrisome time for everyone. We can view the recession's effects on the IT economy from two different perspectives: (1) that of employees, who fear losing jobs and worry about having the right skills, and (2) that of employers, which need to improve operating effectiveness and efficiency. While separate, these views are not mutually exclusive. Continuing education and the pursuit of IT Infrastructure Library (ITIL)certifications can benefit both groups in terms of building IT skills and improving IT operational efficiency. Building IT skill sets with ITIL certification Firms hire workers based on their skill sets. While many organizations understand the value of developing IT workers' skills, others discard employees when skills no longer align with a company's needs. In their responses to employee surveys, it's