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Showing posts with the label High Velocity IT

The New Four Ps of Service Management

By Donna Knapp For years, people , process , and technology (PPT) was a widely recognized framework for balancing and integrating the components needed to achieve optimal performance and outcomes. In the ITIL v3 Service Design publication, this framework was expanded to the four Ps: people , processes , products , and partners . ITIL 4 has further expanded and evolved this framework to the four dimensions of service management. These four dimensions are collectively critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services. The four dimensions of service management are: Organizations and people Information and technology Partners and suppliers Value streams and processes. These four dimensions represent perspectives which are relevant to the whole service value system (SVS), including the entirety of the service value chain and all ITIL practices. Each ITIL practice is a set of organizational resources base

Sustainability and Resilience: What the World Needs Now

By Donna Knapp Look around and it’s likely that many of the organizations that you do business with, and perhaps the company that you work for (or want to work for), are demonstrating a commitment to sustainability. Sustainability has become a top priority for CEOs but what is it? In 1987, the United Nations (UN) defined sustainability as “meeting the needs of the present without compromising the ability of future generations to meet their own needs.”   Sustainability is not just environmentalism, although that is an aspect of it. Sustainability is a set of values that are shared by individuals and organizations worldwide who demonstrate their commitment to these values every day through their decisions and actions. Embedded in sustainability we also find concerns for social equity and economic development, as illustrated by the UN’s 17 sustainable development goals . In recent years much of corporate America, including many large multinationals, has signed on to support the sustainabl

HVIT – An Atmospheric View of High Velocity IT

A Digital Transformation requires radical and profound change that orients an organization toward an entirely new direction and takes a service provider to an entirely different level! High Velocity IT (HVIT) is the application of digital technology that will likely play a major role in significant business enablement where speed is crucial! This is an Atmospheric View of High Velocity IT - Meditate on this for a few - POWERFUL! High Velocity IT is just a normal way of doing business for some organizations. For others it is an aspiration and many service providers are on a quest to get there fast. Best practice shows that there are three core elements required for HVIT and after taking a deeper dive into these aspects I became excited to see how these characteristics can change the world! Want to LEARN more? Get Certified in HVIT. The HVIT Certification Course takes a deeper dive into this model. This is more than a skillset it is an ability to shift the entire organization t

Culture Hack Required!

The risk is below the water and we are headed right towards it. Organizational Transformations, Business Transformations and IT Transformations are all at their very core really CULTURE Transformations!  Ok friends, I’ve loaded this one up. For a deeper dive into some of the topics addressed in this blog, be sure to click on the embedded­­ links provided. Culture must be considered to Drive Stakeholder Value - This is POWERFUL! Think about how a culture shift  enables the following: Mapping the customer journey with all touchpoints and interactions. You can potentially map the customer journey and map the stakeholder’s roles and responsibilities brilliantly, but what about the cultural shift to enable these stakeholders? Without it we will likely fall short of our goals. If we have any hope of converting demand into value via IT-enabled services – culture is key!  Properly designing XLAs , SLAs and meaningful measurement models.  Without culture, the risk is high t

ITIL® 4 – High Velocity IT (HVIT)

There are high performing organizations in the world that are exceeding speed to value, safety, and reliability expectations and they are provisioning co-created services fast .  Not there?! That is ok, you are not alone. I think that we all agree that we must at least be on that journey. Service providers should be capable of generating and sustaining relentless improvement with high velocity for the conversion of demand to consumer value. The ITIL 4 High Velocity IT (HVIT) certification  course explores the ways in which digital organizations function in high-velocity environments. We must move fast, and we have to do the right things fast. Velocity not only refers to speed but also to direction! Understanding these operating models helps practitioners, leaders, and organizations to improve and succeed. The ITIL 4  High Velocity IT   module and certification course  incorporate known and working practices  that focus on the rapid delivery of products and services  such as Ag