Skip to main content

Posts

Showing posts with the label Juran

Juran and Quality

Several key individuals played a significant part in the creation of the movement to develop the ideas and usage of quality in the production of goods and services. Joseph Juran was one of these main contributors. His main efforts came in the form of the Quality Trilogy and the Quality Roadmap. Each of these approaches helped to set the foundational concepts and practices of achieving quality for customers. Juran began with a basic definition of quality: “Quality is conformance or fulfillment of customer requirements” The Quality Trilogy states that there exist three basic stages or aspects of achieving quality: Quality Planning: quality does not happen by accident Quality Control: checks and balances, structure and governance ensure quality Quality Improvement: we must always seek a better way to do things Once we have our basic aspects laid out we can then create a “roadmap” or plan for attaining quality. For the delivery of goods and services we could try to create this r