Learning the principles and practices of DevOps or Agile Service Management or learning how to become an Agile Process Owner are great, but having the credential that validates that you are certified could be a game changer for you in your career path.  There are many certification courses available from the DevOps Campus so be sure to browse through to find those that are best suited for your or your teams career path or job role function.   If you are just getting started there are a lot of free resources available to assist you on that journey. Two free whitepapers that I found helpful were: What is DevOps? - This is an in-depth overview for DevOps with a lot of good information .  It’s a great getting started and study guide. What is Agile Service Management? – Agile Service Management (Agile SM) ensures that ITSM processes reflect Agile values and are designed with “just enough” control and structure in order to effectively and efficiently deliver services that facilitat

This blog is in response to those IT Professionals who want to know what to expect f or the “ Managing Across the Lifecycle ” (MALC) class, taking the exam and receiving both the MALC and ITIL Expert certifications upon passing the MALC exam.  If you have talked with others that took this class and the exam a few years ago you will be happy to know that the format of this class has changed from what it used to be.  Classes are filled with interesting dialogue, exercises and even laughter as IT managers and practitioners with varied skill sets work together to validate competencies and knowledge for: Key concepts of the service lifecycle Communication and stakeholder management Integrating service management processes across the service lifecycle Managing services across the service lifecycle Governance and organization Measuring and demonstrating business value Implementing and improving service management capability Sounds simple right?  It's the level of detail in e

Business requirements are not static.  The rate of dynamic change for new evolving business needs is increasing as you are reading this blog.  The traditional software development practice for building one big honking monolithic program to provision services is not applicable to the explosion of need. This old way of thinking and deploying is not conducive to Agile.   To understand a microservice let’s first start with our traditional view point.  For this purpose, let’s say that you want to build a “Self Service Catalog”.   To make this seemingly complex service less complex let’s break it up into many microservices.   For example; one microservice might be for “Creation of Online Account” another for making a selection from the “Service Catalog”.  One might be to “Select Payment Method” and yet another microservice for “Invoicing” and so on.  These are many microservices or sub-services that will eventually be connected via Application Programming Interfaces. These microservices

Artificial Intelligence (AI) is on the move and the race is on.    In previous years, and for the most part even today, AI has been dominated by the worlds high tech companies like Google, Microsoft and Amazon.  Regardless of where you work or the size of your business, the industry is starving for more information and true knowledge management.  AI goes beyond knowledge management and moves us into knowledge engineering. As found in an  MIT Technology Review article , Microsoft has its own AI-powered cloud platform.  You may have heard of Azure.  This team is joining with Amazon to offer Gluon.  It is an interesting name. I don’t know its origin, but it is essentially an open-source deep-learning library. Gluon is supposed to make building neural nets – a key technology for AI that crudely mimics how the human brain learns – as easy as building a smartphone app. It is no longer just a high-tech game.   With the onslaught of cloud services, any/all service providers (includin