This blog was written by Kevin Behr, co-author of Visible Ops You can visit Kevin's blog at: http://blog.kevinbehr.com/ “I wish we had dedicated project resources. I am so busy with operations that I just don’t have time for projects.” “Why does every IT issue get escalated to my top network and security people?” “I don’t care if you have enough time. I need this stuff done now.” “It takes me more time to fill out a change request than to make the actual change.” “We spend over 70% of our time doing operations which only leaves me 10-15% to work on projects after I read my email.” Sound Familiar? I love the provocative statement that Goldratt made (I paraphrase): “Technology CAN (not does) provide value IF and only IF it diminishes a business constraint.” Before you go off emailing me that technology has many other values please reflect deeply on this statement. Please reflect deeply on what business value IT provides. I love the notion of continuity that the “diminishes” brings to...