What are the challenges that every CIO, CEO or service provider faces? EVERY Service provider today must move BIGGER, BETTER, MORE… FASTER than ever before and do it at the LOWEST COST possible! We used to speak about the rate of change and yes that is still increasing. The rate of change is only one of many aspects that present challenges that must be considered, others include:
Dynamic Business Requirements - We do not even get started with the deployment and the requirements are changing. This can no longer be an excuse for overruns. The service provider must expect this and have the people, process and technology in place to respond quickly to these expected changes.
Transformational Change – A transformational change is designed to be organization-wide and is enacted over a period. Transformational change and this culture shift will result from a change in the underlying strategy and processes. This includes strategic transformations for DevOps initiatives, Agile or the embracing of ITIL Best Practices.
Digital Transformation – Including Artificial Intelligence / Machine Learning, The Internet of Things, Natural Language Processing, Robotic Process Automation, Virtual Reality and the list goes on…
More than ever before the need for a systematic approach, skilled practitioners, and a mission to succeed is needed for all service providers. The ITIL Practitioner must go even further and strive to go beyond to produce a methodical way to use Best Practices for introducing new or changed services and processes into your culture.
The ITIL Practitioner will need in-depth understanding for:
- The need for Continual Service Improvement (CSI) and then how to make the CSI Model intrinsic to the organization.
- Leading, inspiring, and motivating people throughout to take real action for the Management of Organizational Change.
- Facilitation, collaboration and communications that benefit all stakeholders.
- Instilling a culture of measurement with metrics that produce real value and outcomes that matter.
ITIL® Practitioner Guidance – the ITIL Practitioner course goes beyond the what and the why and provides practitioners a methodical way towards real success!