How well-prepared are organizations to start their sustainability journey in digital and IT? It’s often difficult to start, either through a lack of awareness about the problem or engaging in too much talk and little action. However, with a greater understanding of how sustainability will make organizations’ and other people’s lives better – while supporting their business goals – we realize that it’s a problem to solve now, not in the future. Equally, many companies associate sustainability only with reducing greenhouse gas emissions and global warming. But there are three sustainability pillars: social, environmental, and economic. And there are numerous areas connected to each pillar: e-waste, responsible sourcing, digital poverty, fair salaries and digital carbon footprint – topics that still surprise many business leaders. ITIL® 4: Sustainability in Digital and IT is a professional guidance to help digital organizations start with sustainability. The book follows the steps of the
Donna Knapp is the curriculum development manager for ITSM Academy, where she is responsible for the development of ITIL course content. By her own admission, it’s a role that indulges her love of learning and passion for sharing her knowledge with others. Gaining the ITIL 4 Master designation is an unexpected outcome to the career path Donna Knapp first set out on. However, she now realizes it’s the culmination of her ITIL journey. “Early in my career, I was the IT liaison for my organization’s Lean initiatives. At the time, I wasn’t aware of ITIL . Instead, we used IBM’s IT service management framework.” Donna said. “The IBM philosophy was well respected in the IT industry at that time, and dovetailed much of what I was doing in terms of designing and improving our IT service delivery and support processes.” “IBM went on to contribute to the birth of ITIL and by 2005 I was using ITIL as a consultant and educator,” Donna explained. “As I look back, I appreciate that this was the st