ITSM Professor

Skip to main content

A positive place to share ITSM, DevOps, Agile and XLA knowledge and insight.

Search

ITSM Academy Resource Center
ITSM Academy Public Class Schedule

More…

Posts

Showing posts with the label IT Service Desk

Show all

No results found

Ripped from the Classroom

Labels

ITSM Academy223
ITSM153
DevOps112
ITIL89
Agile77
ITIL 453
IT Service Management34
CSI31
Change Management30
Agile Service Management28

Service Strategy25
DevOps Foundation23
Lean23
ITIL Service Design22
Organizational Change22
Certified Process Design Engineer20
process design20
DevOps Campus19
Service Operation19
CPDE18
incident management18
Business Relationship Management17
Metrics17
Agile ITIL16
Continual Service Improvement16
Process16
CASM15
Problem Management15
Value Stream14
Certified Agile Service Manager13
DevOps Leader13
ITIL Guiding Principles13
Knowledge Management13
Release Management13
Service Desk13
Site Reliability Engineering13
Value13
Service Transition12
Stakeholders12
BRM11
Frameworks11
Process Maturity11
SRE11
Value Stream Mapping11
Continuous Delivery10
Customer Experience10
DSV10
MOF10
SLA10
Service Catalog10
Service Design10
Service Management10
XLA10
Drive Stakeholder Value9
ITIL Best Practices9
ITIL Foundation9
ITIL Practitioner9
ITIL49
ITSM Implementation9
Process improvement9
SD9
Scrum9
Service Level Agreement9
VSM9
Certified Agile Process Owner8
DPI8
DTE8
DevOps Test Engineer8
DevOps Test Engineering8
Organizational Change Management. Culture Change8
Release and Deployment Management8
Service Level Management8
Service Portfolio8
CAPO7
CDS7
Continual Improvement7
DevSecOps7
Digital Transformation7
HVIT7
ITIL 4 Updates7
KPI7
RCV7
SLM7
SOA7
SS7
Service Offerings and Agreements7
Silo7
Agile Manifesto6
Best Practices6
CX6
Continuous Deployment6
Customer Relationships6
Experience Level Agreement6
ISO/IEC 200006
SO6
Service Providers6
Service Value System6
Warranty6
customer service6
9 Guiding Principles5
Availability Management5
Business Value5
Certification5
Cultural change5
Event Management5
Governance5
ISO20K5
ITIL Roles5
ITIL Specialist5
ITSM for DevOps5
MALC5
Measurements5
Plan Do Check Act5
ROI5
Roles5
Roles and Responsibilities5
SACM5
Security5
Service Value Chain5
Application Management4
CDA4
CMDB4
Configuration Management4
Continuous Integration4
Cyber Security4
DOL4
Donna Knapp4
Economy4
Financial Management4
High Velocity IT4
ITIL 2011 Edition4
ITIL 4 Class Details4
ITSM Training4
ITSM tools4
Incidents4
Key Takeaways4
Models4
Monitoring4
OCM4
OSA4
Operational Support and Analysis4
SKMS4
Service Assets4
Service Delivery4
The Three Ways4
UX4
Utility4
Velocity4
Visible Ops4
Asset Management3
BRMP3
CMS3
CSF3
ChatOps3
Collaborate3
Continuous Delivery Architect3
Customer Requirements3
Defining Services3
Deming3
DevOps Testing3
DevSecOps Engineering3
Holistic Approach3
IT Operations3
IT Service Desk3
IT service3
ITIL Expert3
ITIL Managing Professional3
ITIL Service Design Package3
ITIL V33
KANBAN3
Lifecycle3
MPT3
MVP3
Managing Professional3
Managing Professional Transition3
Microsoft Operations Framework3
Minimum Viable Product3
Organization Change3
Process Practitioner3
Processes3
Quality3
RACI3
Release Control and Validation3
Request Fulfillment3
ST3
Self-Organizing Teams3
Service Requests3
Standard Changes3
Theory of Constraints3
Virtual Classroom3
. ITIL Service Strategy2
7 steps2
9 Guiding Principles for ITSM2
Access Management2
Adopt and Adapt2
Application Management Lifecycle2
BYOD2
Business Impact Analysis2
CFIA2
COBIT2
Cadence2
Certifed Agile Service Manager2
Change Evaluation2
Change Proposal2
Cloud2
Communication2
Continuous Testing2
Costs2
Customer Journey2
Customer Satisfaction2
DOI2
DSOE2
DaaS2
Demand Management2
DevOps Continuous Delivery2
DevOps Continuous Delivery Architecture2
DevOps Continuous Delivery Pipeline2
DevOps Transformation2
DevOps Values2
Education2
Gene Kim2
IT Trends2
IT Value2
ITIL 20112
ITIL Master2
ITIL Practitioner Guidance2
ITIL Strategic Leader2
ITIL training2
ITSM Academy Case Study2
ITSM Planning2
Key Performance Indicator2
Knowledge Transfer2
Kotter2
Leadership2
Lean Thinking2
Major Incidents2
Management2
Managing Across The Lifecycle2
Minimum Viable Process2
Nine Guiding Principles2
Outsourcing2
PMF2
People2
Pipeline2
Portfolio Management2
Process Owner2
Protection and Optimization2
Release2
Request for Change2
Risk Management2
SDP2
Service Acceptance Criteria2
Service Design Package2
Service Knowledge Management System2
Service Lifecycles2
Service Model2
Service owner2
Skills2
Social Networking2
Standard Change2
Strategy2
Systems Thinking2
T-shaped2
The Phoenix Project2
Third Way2
Tool Evaluation2
Tools2
Training2
Transformational Change2
categories2
categorization2
chain2
service2
service definitions2
testing2
10 steps1
41
71
8 steps1
AI1
AMLC1
Access Identity1
Accountability; Responsibility1
Agile Service Management Guide1
Agile Service Management Roles1
Agile Software Development1
Agile. Best Practices1
Alan1
Allstate1
Architect1
Artificial Intelligence1
Automate1
BDD; TDD; Behavior-Driven Development; Test-Driven Development; Testing Types1
BIA1
Balance1
Balanced Score Card1
Band of Visibility1
Barriers1
Botnet1
Brainstorming1
Business Capability Roadmap1
Business Impact Assessment1
Business Provider Alignment Model1
Business Provider Maturity Model1
CD1
CI's1
CI/CD1
CIO1
CMMI1
Capacity Management1
Change1
Change Enablement1
Change Model1
Communication Plan1
Competitive Edge1
Components1
Compromise1
Conflict1
Containers1
Continual Service1
Continual Service Improvement Model1
Control Process1
Control and Validation1
Cost Models1
Create1
Cross Functional Teams1
Cyber Resilience1
DCOE1
DDA's1
DDOS1
DIgital Ingenuity1
Data Management1
Definition1
Deliver and Support1
Deployment1
Design1
Desktop1
Desktop as a Service1
DevOps Pipeline1
DevOps Stakeholders1
Direct1
Distributed Denial of Service1
Distributed Network Attacks1
Dynamic Business Requirements1
Dynamic Testing1
EUT1
Early Life Support1
Ed Tech1
Emergancy Changes1
Engineer1
Engineering1
Enterprise1
Entity Under Test1
Erickson Model1
Evaluation Report1
FCC Guiding Principles1
Financial1
Flow of Work1
Four Core BRM Disciplines1
Free1
Function1
Generative Culture1
Glossary1
HDI1
Hot Job1
I-shaped1
IAC1
ICT Infrastructure Management1
IT Certifications1
IT Costs1
IT Education1
IT Jobs1
IT Service Management Tools1
IT Technology1
IT Utilization1
ITIL Books1
ITIL Certification1
ITIL Functions1
ITIL Manager1
ITIL Planning1
ITIL Service Operation1
ITIL Service Strategy1
ITIL Service Transition1
ITIL function1
ITSM Assessments1
ITSM; First Way1
Identity Management1
Impact Analysis1
Impact Assessment1
Improve1
Improvement1
Incident vs Problem Management1
Inclusion1
Infrastructure1
Infrastructure as Code1
Institute1
Investments1
John Kotter1
Juran1
Key Performance In1
Knowledge Base1
Laloux1
Leader1
Learning1
MVITSM1
Merging1
Methodologies1
Microservice1
Microservice Design1
Microservices1
Minimum Critical Activities1
Minimum Viable IT Service Management1
Muda1
Nance1
Needs Assessments1
Net Neutrality1
Network Neutrality1
Neural Nets1
Normal Changes1
OLA1
Optimization1
Orchestration vs Automation1
Organizational1
Outages1
PDCA1
PMBOK1
PMI1
PPO1
Patterns1
Perspective1
Pitfalls1
Plan1
Planning1
Policies1
Portfolio1
Practitioners1
Preparing for ITIL Expert1
Preparing for the MALC Exam1
Preparing for the Managing Across the Lifecycle Exam1
Problem1
Problem Records1
Problem Solving1
Procedures1
Process Backlog1
Process Definition Document1
Process Manager1
Process Owners1
Product Backlog1
Quality Assurance1
Quality Goals1
Question1
Quick wins1
RACI Matrix1
Release Package1
Release Unit1
Requirements1
Resilia1
Resolution Process1
Resources and Capabilities1
Retrospectives1
Return on Investment1
Rights Management1
Root Cause Analysis1
Rugged DevOps1
SAC1
SDLC1
SLR1
SPM1
ST. CSi1
Second Way1
Security Engineer1
Self-Help1
Service Asset and Configuration Management1
Service Continuity1
Service Definition1
Service Level Manager1
Service Support1
Service Test Models1
Service Validation1
Service Validation and Testing1
Service definition1
Seven Rs of Change Management1
Six Sigma1
Software Development Lifecycle1
Spodify1
Spodify Squad and Tribe Model1
Standard Operations and Maintenance1
State of the Industry1
Static Testing1
Story Point1
Strategies1
Streamlining Processes1
Surveillance Capitalism1
Technical Catalog1
Technical Management1
Techniques1
Term1
Test1
Test Escapes1
Test Strategy1
The 5 Principles of Lean Thinking1
The Big Bang Theory1
The Diffusion of Innovation Theory1
The Service Management Trinity1
User Story1
V31
VerisSM1
Vision1
WIP1
Webinar1
Westrum Model1
Zombie1
Zombie Network1
application development1
audience1
constraint1
d1
eTom1
effective reporting1
guiding1
incident1
itSMF USA1
known error1
principles1
service design.1
seve1
systems1
thinking1

Show more Show less

Current list of GTR classes

Join Our Community

Follow us for updates and special offers

Click in above the search button to type your search term

Chat with our team

www.itsmacademy.com

Follow us on Twitter

Join LinkedIn Alumni Group

DevOps Campus

Learning Credits

Resource Center

ROI Calculator
Samples
Templates

Hot Topics

Employee Experience
ITIL
DevOps
Agile
ITSM Academy

Powered by Blogger

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited.