Service Strategy's Four P's Originally Published on July 10, 2012 Whenever I am introducing ITIL and ITSM to a new group of students I always make sure that the concept of Strategy as a process is always discussed. The reaction that I usually get from most is: “Strategy isn’t something the business does?” I begin our discussion with a simple definition. Service Strategy comprises the processes of: strategy management for IT services, service portfolio management, financial management for IT services, demand management and business relationship management. In the world of ITSM, Service Strategy is the stage of the lifecycle were we align our IT strategy the with business strategy and define our perspective, position, plans and patterns that we as a service provider will have to execute in order to meet an organizations business outcomes. These four elements must be present and help guide us in defining and documenting our overall IT strategy.