These “Three Golden Keys” are powerful! They can unlock the power of your ITIL 4 Qualification and will accelerate your journey in the right direction as you achieve one goal after another!
Believe in Challenging the Status Quo With ITIL 4
Keep The Momentum Going!
Shift the Culture – Change the way we Speak!
Words or terms are powerful. To change a culture, we must change the way we think. Once we change the way we think we can begin to get creative about the way we work. Be aware and be very intent to listen to how you and your colleagues talk. You will find that many speak a language of exclusion, a language about “what is not,” instead of “what is” or “what can be”. Using the proper terms that you learned in ITIL 4 certification classes can shift the way you and others think and help to trigger a change in culture. A culture that is energized and empowered to be dynamic.
Examples of how some organizations begin to change the way they speak:
Use the term Speed to Value vs. Time To Market.
(Focus on Outcomes and Customer Value) – Shift for engagement of all stakeholders
Engagement Plan vs. Communication Plan
(Focus on Co-Creation of service rather than silos) Learn how to collaborate rather than tell!
Us vs. Them
(Focus on integrated cross-functional collaboration) – Shatter the Silos!
Your journey does not end with the ITIL Qualification. Be empowered now. These Three Golden Keys are simple and yet, a very mighty way to begin the journey to unlock the power of your ITIL 4 Qualification.
...educate and inspire…
...educate and inspire…
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