I was recently asked, "From an ITIL standpoint, what’s the difference between Accountability and Responsibility?" That's a g reat Question! There is a big difference between Accountability and Responsibility. The ITIL Continual Service Improvement (CSI) book provides the following definitions: Accountable: Ownership of a process, and/or activity. The person who is held accountable and ensures that the goals and objectives of a process are being followed. Responsible: Performer of a task. The person responsible for getting the task/activity done. This person gets the work done and does not necessarily have the authority to ensure that others are getting their tasks completed. Accountable roles oversee or "own" the process or task; responsible roles execute or perform one or more aspects of the process or task. For example: A CIO is accountable for the quality of all IT services, including the results produced by the IT staff and supplier