In my last blog, I provided some suggestions for overcoming challenges in obtaining agreement on the scope and definition of IT Services. As I mentioned, the Service Catalog is one of the first and most important assets in any service management program. Today we are going to take a high level look at mapping IT Services to business processes. The first step is to understand what your business or customer does and how it does it. In truth, every business only has five primary focus areas - regardless of whether it is public, private, governmental, non-profit, small or large. Consider this: Every business designs, develops or acquires products and/or services Every business communicates, markets and sells those products or services Every business delivers those products or services Every business supports its products or services Every business has to have a corporate infrastructure (HR, IT, Finance, etc.) Can you identify where these activities are performed within your