As a follow-up to post regarding the blur between development and service management, a reader commented that DevOps seems to represent a long standing tradition of incremental delivery. In that case, the reader asks “How is incremental delivery tracked and managed in an ITIL framework? Would these initial requests for capability tracked as Requests and ultimately as a Request for Change?” As you can imagine, the answer is “it depends”. An organization can choose to have multiple RFCs submitted or have a single RFC that decomposes into multiple releases but is managed as a single project. Regardless, the incremental delivery addressed in DevOps is much faster than it was in the past – therefore requiring a tighter integration between development and operations teams – they must communicate well, use shared vocabulary and more importantly, shared metrics and dashboards. Teams that are tightly integrated will have higher rates of rapid change success – so much s