I was recently asked about companies that have made improvements and/or had significant transformation as a result of disruptive processes. The one that I am familiar with is Netflix and their philosophy of injecting failure into the production environment to ensure systems are fault-tolerant and how they continually test their ability to survive “once in a blue moon” failures. Introducing Chaos Engineering - Netfl ix Simian Army http://techblog.netflix.com/2014/09/introducing-chaos-engineering.html I did some additional Google searches: “Disruptive improvements” & “Improving your IT services in a disruptive way”. I think the following sites and resources provide more insight: Disruptive Business growth steps – Dow Corning https://www.dowcorning.com/content/publishedlit/solarticles/simple_steps.pdf IPhone success: Disruptive innovation and continuous improvement http://businesstheory.com/apple-teach-product-development/ Disruptive technolog