A systems engineer recently asked “With all of the buzz around Agile and DevOps, is ITIL Foundation training and certification still relevant?” The short answer is yes and its relevance is directly tied to the success of strategic initiatives and the outcomes of the organization. There is direct benefit to the learner/candidate also. It has been a while since this has been discussed so let’s revisit this once again. For the Consultant or Third Party Vendor: Gets you on the short list! - ITIL Foundation training gives those who are consulting in any area of “Service Management” a standard set of vocabulary critical to communication. Also, knowing the terms and basic concepts is crucial to the credibility of the consultant. The improper use of a single term that is known by your customer could give the impression that you as the consultant do not know the industry and omit you from the short list. Some organizations will not even consider a vendor without the proper certi