I TSM best practice frequently suggests working holistically. This is particularly true when defining a strategy and architecting a design solution but when you think about it, this holistic viewpoint should permeate every investment, improvement, and action in the entire value stream from thought to end of life for every service or product deployed. At a high-level thinking holistically involves looking at things from a people process technology perspective but cannot leave out our partners and suppliers. No service, process, or functional team stands alone. Changing one element of a complex system will impact others. This is a real challenge because no one team can know everything about all aspects of the system. Therefore, working holistically requires a balance between specialization (functions and departments) and the coordination of complex integrated process activities. It is only then do we get a clear picture of the lifecycle of a service and any hope of managing