Feedback Loops Negative and Positive IT professionals agree that vital information is required in order for a service provider to adapt to the ever changing dynamic needs of the business. Best practice tells us we should create a culture of ongoing continual service improvement (CSI). In order to propose strategies for service improvement plans that will allow us to meet the ever changing demands of our customer we need to get a pulse on what is really happening in our internal and external environment. Taking a SWAG at it is not good enough. Data, information and knowledge are not enough. A service provider needs to provision the measurement systems that will enable success. In comes “Feedback Loops”. Negative Feedback loops are positive for ITSM A Negative feedback loop brings you toward your target set point to optimize and sustain an internal stable environment. An animal maintains homeostasis or a stable body temperature through negative feedback loops. H