We all know failure! If a deployment for a critical service fails and negatively impacts business partners and consumers that can not be good. One would have to consider why did this happen? And even more critical is, why does it happen more than once? There are times when failure can be viewed as good. That of course is when we admit and then correct the reason or the cause of that failure. Many organizations struggle with a culture that fosters hiding failure. It is very difficult in this type of stringent culture to be effective and even more difficult to be efficient and innovative. Not being able to admit or to discuss failure generally will lead to repeated and more disruptive failure. What is a service provider supposed to do? Do we fire individuals who drop the ball and fail? If so, what size of failure would instigate such an action? Do we restrict staff from elements or areas of the value stream so that their failure does not have the opportunity to impact u