DevOps is here and it seems to be what everyone in ITSM is buzzing about. So what are the goals and how do we know it’s not just the next hot kitchen color for this year? DevOps is a cultural and professional movement that stresses communication, collaboration and integration between software developers and IT operations professionals while leveraging agile, lean and traditional ITSM practices. Stakeholders on the development side will include, but not be limited to, all of the people involved in developing software products and services. On the operations side it will include, but not be limited to, all of the people involved in delivering and managing those software products and services and the underlying IT infrastructure on which it is being delivered. The goals are to better align IT responsiveness to business needs, smaller more frequent releases, reduce risk, increase flow, improve quality and reduce time to market. These can only be accomplished by underst