Designing and documenting a process enables an organization to move from the initial level of the ITIL Process maturity Framework (PMF) through the repeatable level to the defined level. To undertake this task without adequate resources can be quite daunting especially given the fact that it must I dentify needed changes to job descriptions Develop and document work procedures Identify work requirements Establish the data to be collected and the format to report accomplishments D ocument the necessary vocabulary to be utilized within the process The following ten process design and improvement steps can be used to create an easy to use and repeatable approach to help move your organization from one level to the next. The ten steps are grouped into four phases. Each phase will produce a deliverable that serves as an input to the follow phase. Phase: Requirements Definition. Output: Requirements Definition Document. 1. Determine the management’s vision and level