Skip to main content

Virtual Classrooms WORK for YOU - the LEARNER!

Considering an Instructor-Led Virtual Classroom for your next class? 

Online Instructor-Led Virtual Classrooms allow YOU the learner to immerse in material that is presented in a fun, practical manner. Try it! I promise you won’t be disappointed. 

Virtual Classrooms are available for Certification and Non-Certification courses including:
This is NOT a Webinar!
This is NOT an e-learning self-paced computerized course. 
You are not on your own! 
Instructor-Led Virtual Classrooms Allow YOU to
  • Learn online with a live experienced instructor.
  • Interact in group discussions and activities with others in the class.
  • Engage your instructor with ongoing Q and A throughout.
  • Listen to or share real-world examples.
  • Participate in analyzing sample exam questions with the instructor. 
  • Collaborate with chat, open mic, polls, and other interactive tools – VOIP or phone! 
  • Learn from; review sessions, videos, workbook activities, study aids, Reference Cards, and more!
Benefits Include:
  • Take a class at your home or office – more time for you and yours!
  • Receive materials online – no shipping. 
  • No travel, no TSA, stay safe and self-distanced! 
  • Less overhead, reduced cost, bigger VALUE for YOU.
Getting Started for YOU the Learner – Best Practices:
  • Register for the class – one week prior is good but a day or two ahead will work.
  • Know your requirements – ex: headset, VOIP or telephone? 
  • Understand how to get access to the materials for the class.
  • Read through any pre-class materials provided prior to class start. 
  • Test your connection to the virtual classroom at least one hour prior to class start. 
  • Be prepared to ENGAGE, LEARN, PASS EXAMS and HAVE FUN! 
  • You will be supported before, during, and after your class! 
To learn more, or register for a course in our Instructor-Led Virtual Classroom, visit ITSM Academy online before May 30th and use the code REMOTE_10 to receive 10% off!


Popular posts from this blog

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables.  An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and th

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): ·          Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.” ·          Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services-that is people. Because the people element adds variability, the service is variable. This holds true especially for the v

How Does ITIL Help in the Management of the SDLC?

I was recently asked how ITIL helps in the management of the SDLC (Software Development Lifecycle).  Simply put... SDLC is a Lifecycle approach to produce the software or the "product".  ITIL is a Lifecycle approach that focuses on the "service". I’ll start by reviewing both SDLC and ITIL Lifecycles and then summarize: SDLC  -  The intent of an SDLC process is to help produce a product that is cost-efficient, effective and of high quality. Once an application is created, the SDLC maps the proper deployment of the software into the live environment. The SDLC methodology usually contains the following stages: Analysis (requirements and design), construction, testing, release and maintenance.  The focus here is on the Software.  Most organizations will use an Agile or Waterfall approach to implement the software through the Software Development Lifecycle. ITIL  -  is a best practice for IT service management (ITSM) that focuses on aligning IT services with the