Virtual Classrooms WORK for YOU

Virtual Classrooms WORK for YOU - the LEARNER!

Attending a quality online Instructor-Led Virtual Classroom allows you, the learner, to immerse in material that is presented in a fun, practical manner.

This is NOT a Webinar!

This is NOT an e-learning self-paced computerized course.

You are not on your own!

Instructor-Led Virtual Classrooms allow you to:

Learn online with a live experienced instructor.

Interact in group discussions and activities with others in the class.

Engage your instructor with ongoing Q and A throughout.

Listen to or share real-world examples.

Participate in analyzing sample exam questions with the instructor.

Collaborate with chat, open mic, polls, and other interactive tools – VOIP or phone!

Learn from; review sessions, videos, workbook activities, study aids, Reference Cards, and more!

Benefits Include:

Take a class at your home or office – more time for you and yours!

Receive materials online – no shipping.

No travel, no TSA, stay safe and self-distanced!

Less overhead, reduced cost, bigger VALUE for YOU.

Getting Started for YOU the Learner – Best Practices:

Know your requirements – ex: headset, VOIP or telephone?

Understand how to get access to the materials for the class.

Read through any pre-class materials provided prior to class start.

Test your connection to the virtual classroom at least one hour prior to class start.

Be prepared to ENGAGE, LEARN, PASS EXAMS and HAVE FUN!

You will be supported before, during, and after your class!

Instructor-Led Virtual Classes combine the benefits of traditional classroom instruction with the convenience of online learning, making them an effective and flexible educational option.

Comments

The Four Ps of Service Design - It’s not all about Technology

In the rapidly evolving landscape of IT service management (ITSM), the principles of service design have expanded beyond just focusing on technology. As we embrace new methodologies and innovations in 2024, the Four Ps of Service Design remains a critical framework to ensure comprehensive and effective service delivery. See also: The New Four P's of Service Management These Four Ps are People, Processes, Products, and Partners. 1. People: At the core of any service design are the people who deliver and consume the services. In today's world, this includes a diverse range of stakeholders from employees and customers to vendors and partners. Effective service design considers user experience (UX) and employee experience (EX) to ensure services are intuitive and meet the needs of all users. The rise of AI and automation has transformed roles, making it essential to invest in continuous learning and development to keep skills relevant. 2. Processes: Streamlined and efficient proc

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group. As a service provider, we can’t stop there! We must know what the contracts of our service offering are and be able to put them into context as required by the customer. Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include: Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods. Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you. You the consumer own these and they are yours to take with you. Note: Goods may not always be provided for every Service

What is the difference between Process Owner, Process Manager and Process Practitioner?

I was recently asked to clarify the roles of the Process Owner, Process Manager and Process Practitioner and wanted to share this with you. Roles and Responsibilities: Process Owner – this individual is “Accountable” for the process. They are the goto person and represent this process across the entire organization. They will ensure that the process is clearly defined, designed and documented. They will ensure that the process has a set of Policies for governance. Example: The process owner for Incident management will ensure that all of the activities to Identify, Record, Categorize, Investigate, … all the way to closing the incident are defined and documented with clearly defined roles, responsibilities, handoffs, and deliverables. An example of a policy in could be… “All Incidents must be logged”. Policies are rules that govern the process. Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and the

Search