Demand is increasing. Dynamic or changing business requirements are a norm. Business and customers must have quality services provisioned fast. Ok … we get that. Now let’s think about the service provider and what their condition or state is. Some service providers are stuck in an organizational structure and management style that propagates an isolated us vs. them type of culture. Others have legacy overburdened outdated systems. Disparate and replicated tools between networking, storage and other functional teams including service desks generally create more havoc than business value. Many efforts including data center transformation, new sourcing models, cloud computing and more have helped to some extent. Even after these very costly initiatives many service providers experience a resistance to change and find they are working within a very rigid environment. Rigid structures, rigid process or rigid anything will not enable a service provider for success. Some organi