Skip to main content

DevOps Patterns


In his recent blog ‘Devops Areas - Codifying devops practices’ Patrick Debois explains that DevOps activities typically fall into four patterns or areas.  

DevOps activities typically fall into four patterns or areas. In each of these areas best practice dictates that there will be a bi-directional interaction between Dev and Ops, which will result in a fluid knowledge exchange and feedback from each of the major stakeholders, including Development, Test, Product Management and IT Operations.  

In the 1st area we extend delivery to production. This is where Dev and Ops will collaborate to improve anything on delivering a project to production by creating or extending the continuous integration, deployment and release processes from Dev into Ops. Activities here include making sure environments are available to Dev as early as possible. That Dev & Ops build the code and environments at the same time. Create a common Dev and production environment process while ensuring to integrate Q&A and information security into the work stream. This ensures consistent Dev, test and production environments are built before deployment begins. 

In area 2, all of the information from IT operations (remember we are delivering in small increments) is channeled into the feedback loop to Dev and the rest of the organization, which is then synthesized into knowledge which we utilize to make good wise decisions about how to move forward with our services, applications, systems, processes and workflows. This allows us to create quality at the source and reduce waste. The result should be decreased cycle time and a faster release cadence.  

Area 3 is where Dev takes co-ownership of everything that happens in production. No more throwing it over the wall, since that wall has been taken down. In this way Dev will be initially responsible for their own services. Issues and underlying problems get returned back to Dev by having them integrated into our incident and problem management processes. (Wish I could have done that when I was in Ops). This can lead to Dev cross training Ops and creating a single repository of knowledge for both groups. (SKMS).  

Area 4 is the reciprocal of area 3. Ops is engaged at the beginning of the project lifecycle, so defects and issues get reported faster and escalated correctly to the appropriate teams which results in greater communication and cooperation of efforts. Everyone is getting more work done and the result should be decreased cycle time and a faster release cadence.

For more information:  http://www.itsmacademy.com/agile/

Comments

Popular posts from this blog

Four Service Characteristics

Recently I came across several articles by researchers and experts that laid out definitions and characteristics of services. ITIL provides us with a definition that can help drive the creation of value-laden services: A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. An area that ITIL is not so clear is in terms of service characteristics. Several researchers and experts put forth that services have four basic characteristics (IHIP): Intangibility—Services are the results of actions not things. They have no physical presence and represent a logical set of elements. One way to think of service is “work done for others.”  Heterogeneity—Also known as “variability”; services are unique items because of the mechanisms used to deliver services, which is people. Because the people element adds variability, the service is variable. This holds true, especially for the value proposition—not eve...

What is the difference between Process Owner, Process Manager and Process Practitioner?

This article was originally published in 2015. With the Introduction of ITIL 4, some of the concepts have changed in ways that are described below. ITIL 4 has also introduced new roles, as explained in our blog ITIL 4 and the Evolving Role of Roles . Before we dive into the difference between these roles, let’s first look at a key update in ITIL 4 – the shift from processes to practices. ITIL 4 has evolved to focus on holistic practices vs. isolated processes. By definition, a practice is a set of organizational resources designed for performing work or accomplishing an objective. For example, the purpose of the incident management practice is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. All organizations recognize the need to allocate resources to the management of incidents and mature their capabilities in that area. In ITIL 4, each practice includes resources based on the four ...

What Is A Service Offering?

The ITIL 4 Best Practice Guidance defines a “Service Offering” as a description of one or more services designed to address the needs of a target customer or group.   As a service provider, we can’t stop there!   We must know what the contracts of our service offering are and be able to put them into context as required by the customer.     Let’s explore the three elements that comprise a Service Offering. A “Service Offering” may include:     Goods, Access to Resources, and Service Actions 1. Goods – When we think of “Goods” within a service offering these are the items where ownership is transferred to the consumer and the consumer takes responsibility for the future use of these goods.   Example of goods that are being provided in the offering – If this is a hotel service then toiletries or chocolates are yours to take with you.   You the consumer own these and they are yours to take with you.      ...