IT managers gather and distribute metrics that reflect their group’s performance on a regular and timely basis. But outside of their immediate organizations do these metrics have any real meaning or impact? Do these measurements really define the value that IT is delivering? Business executives shouldn’t have to work to see the positive impact of IT performance. It should be made readily visible, in language they can grasp quickly and easily. In many IT organizations there is a continued focus of their reporting towards the performance of the technology and not the value being delivered to the business. This emphasis continues to create a gap between IT and the rest of the organization. (1) What metrics do you employ? Service metrics, measuring the end to end performance of your services, based on your technology metrics. Technology metrics, performance of your components and applications. Are they available when needed? Do you have the correct levels of capacity to meet d