As we approach the fall and winter in the northern hemisphere, the change of seasons makes me think of the whole idea of renewal. This leads me to think about the place of renewal in ITSM—Continual Service Improvement. To make improvement work really well it must be a continuous activity. At a minimum, we should take some time to recognize that ITSM has seasons just like the physical world. Each year as we strive to deliver value to our customers, users and business partners we should think about those seasons. The seasons of the year offer up an opportunity to renew our efforts in ITSM and to bring new life out of the longer-term activities and efforts within our organizations. Just like the need to change a battery in a smoke detector once per year, the “battery” of your ITSM work might need replacement, recharging or renewal. What does renewal of an ITSM implementation or effort look like? Here is a short list of the activities and steps you might take to help your own “renewal”