Lifelong Learning - Recommended Reading (Part 1)

As a follow up to my recent discussion on the differences between being a ‘student’ and being a ‘learner’, I thought it would be useful to provide a somewhat comprehensive list of readings and source material to help those who are heading into and/or beyond the pinnacle of their ITIL learning journey—Managing Across the Lifecycle (MALC). Preparing for MALC requires a deep level of commitment, beginning with a sound understanding of the five ITIL core books.    To truly be an ITIL/ITSM Expert, you should develop some complementary skills in Organizational Change Management, Business/IT Management and other ITSM frameworks and standards?

While it is unreasonable to expect a learner to complete all of these readings as part of their MALC preparation, the spirit here is to recommend a versatile business view that will serve you before, during and after you become an ITIL Expert.    The road doesn't end at MALC - lifelong learning habits will keep your knowledge and perspective fresh and well-rounded.

Even if you cannot read the entire original books, try to find a summary or an overview or even just look up information on the authors.   If you have additional recommendations, please share via comments.

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Four Service Characteristics

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