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Showing posts with the label Digital Strategy

WHY become an ITIL Strategic Leader

Guest Host Post by Jeff Jensen , previously posted on Jeff's Blog , February 23, 2021 I thought it would be valuable for me to share my own personal thoughts on what you will be able to do differently or better as a result of investing your time and money in becoming an ITIL 4 certified Strategic Leader : ITIL 4 Foundation WHY this class is worthwhile ITIL 4 Foundation introduces a brand new framework and concepts to reflect modern ways of working while providing guidance on how an IT organization can both position itself as a high-performing organization and improve its products, services, and underpinning practices and capabilities. The class introduces the Service Value System, which is a systems thinking framework that is foundational for showing how an organization can visualize the end-to-end delivery for current state products and services, as well as utilize the guidance as a means to improve. This class is also the foundational basis of more advanced learning in the ITIL

What's in Your Strategy?

One of the things we frequently hear from individuals who attend the advanced ITIL ®  4 classes such as High Velocity IT and Drive Stakeholder Value is how very different ITIL 4 is, and more specifically, how relevant it is to challenges currently facing organizations. So how can organizations leverage this guidance? They need a strategy. More specifically, they need a set of aligned strategies that are linked to the  organization’s overall objectives. According to  ITIL  4 ®  Digital and IT Strategy , this set of strategies includes: A  business strategy  – how an organization defines and achieves its purpose A  digital strategy  – a business strategy that is based all or in part on using digital technology An  IT strategy  – a technology strategy and corresponding architecture that supports the digital strategy; along with the back-office strategy and administrative elements of information technology (e.g., the data center and infrastructure) While seemingly separate and distinct, th