Guest Host Post by Jeff Jensen I thought it would be valuable for me to share my own personal thoughts on what you will be able to do differently or better as a result of investing your time and money in becoming an ITIL 4 certified Strategic Leader : ITIL 4 Foundation WHY this class is worthwhile ITIL 4 Foundation introduces a brand-new framework that reflects modern ways of working. It provides guidance for IT organizations to position themselves as high-performing, improve products and services, and better leverage underpinning practices. It introduces the Service Value System and lays the foundation for all intermediate modules. WHAT you will learn Foundational elements including value co-creation, VOCR, guiding principles, the Service Value Chain, and ITIL Practices. You'll also gain insight into service relationships and how they drive improved customer experiences and strategic objectives. HOW this class will help you You’ll retu...

One of the things we frequently hear from individuals who attend the advanced ITIL ®  4 classes such as High Velocity IT and Drive Stakeholder Value is how very different ITIL 4 is, and more specifically, how relevant it is to challenges currently facing organizations. So how can organizations leverage this guidance? They need a strategy. More specifically, they need a set of aligned strategies that are linked to the  organization’s overall objectives. According to  ITIL  4 ®  Digital and IT Strategy , this set of strategies includes: A  business strategy  – how an organization defines and achieves its purpose A  digital strategy  – a business strategy that is based all or in part on using digital technology An  IT strategy  – a technology strategy and corresponding architecture that supports the digital strategy; along with the back-office strategy and administrative elements of information technology (e.g., the data center and inf...