One of the things we frequently hear from individuals who attend the advanced ITIL ® 4 classes such as High Velocity IT and Drive Stakeholder Value is how very different ITIL 4 is, and more specifically, how relevant it is to challenges currently facing organizations. So how can organizations leverage this guidance? They need a strategy. More specifically, they need a set of aligned strategies that are linked to the organization’s overall objectives. According to ITIL 4 ® Digital and IT Strategy , this set of strategies includes: A business strategy – how an organization defines and achieves its purpose A digital strategy – a business strategy that is based all or in part on using digital technology An IT strategy – a technology strategy and corresponding architecture that supports the digital strategy; along with the back-office strategy and administrative elements of information technology (e.g., the data center and inf...